FAQ

Frequently Asked Questions

Welcome to the Furry Fuzzy FAQ! We’re here to make your shopping experience as smooth and fun as possible. Below are answers to some common questions. If you still need help, feel free to reach out to us at furryfuzzystore@gmail.com.

How long does shipping take?
Shipping usually takes 3-7 business days. For international orders, delivery may take up to 7-14 business days depending on your location and local customs.

Do you ship internationally?
Yes! We ship worldwide. Delivery times may vary based on your country's postal services and customs.

Where is my order?
Once your order has shipped, tracking information will be uploaded as soon as possible. You can check it anytime on our Track Your Order page.

What’s your return policy?
We accept returns within 30 days after delivery. Items must be unused, in their original packaging, and in resellable condition.

How do I start a return?
Please contact us at furryfuzzystore@gmail.com with your order number and reason for return. We’ll guide you through the process.

When will I get my refund?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days.

Are your products safe for kids?
Yes, our products are made with non-toxic materials and are generally safe around children.

I didn’t receive a confirmation email—what do I do?
First, check your spam or promotions folder. If it’s not there, email us and we’ll confirm your order manually.

Are your products safe for pets?
Yes! We carefully select and test all our products to ensure they’re safe and pet-friendly. That said, always supervise your pet when using new toys or accessories.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure checkout methods.

We’re here for you!
For any questions, concerns, or just to say hi—email us at furryfuzzystore@gmail.com or visit our Contact Page.